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- Availability: 24x5
- Immediate response during office hours
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- Availability: 8am to 5pm (Monday to Fridays except on holidays)
- Real time troubleshooting
- Real time resolution or follow up email
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- Availability: 10am to 6pm (Monday to Fridays except on holidays)
- Varies on a schedule agreed upon by both client and technical support staff.
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* Note: Our Technical team will resolve issues concerning the Zerix software, assuring that it performs according to the client's specifications. Any bugs or technical difficulties arising due to third party hardware, programs, viruses or programming modifications shall not be covered under the software warranty. However, we can assist the client in resolving such issues, if the client agrees, with service charges.
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